Frequently Asked Questions (FAQ)

How long does it take to process an order?
Orders placed by 2:00 PM on business days are usually shipped the same day. Standard delivery takes 1 to 2 business days, depending on the shipping method selected.
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount. The current free shipping threshold is displayed in your cart when you place your order.
How do I return a product?
You may return the product within 14 days of receiving your order. Simply contact our customer service department and return the item in its original condition.
Do you sell products in bulk to construction companies?
Yes, we offer wholesale sales to companies and regular business partners. To receive a customized quote, please contact our sales department.
What should I do if the equipment breaks down during the warranty period?
In the event of a malfunction, please contact our service department or customer service. We will help you file a claim and guide you through the warranty repair process.
Where can I find the machine's user manual?
The user manual is included with the product.