REGULATIONS OF THE ONLINE STORE "BUILDPRO"

1) The online store "cncmetal.shop" is run by the company: BUILDPRO Sp. z o.o., 1 Broadway, New York, NY, USA, NIP: 1234567890, REGON: 123456789.

​2) The "cncmetal.shop" online store, located on the website at " www.cncmetal.shop ", enables online purchases of professional tools and all kinds of accessories related to the widely recognized tool industry.

3) Contact with the Seller takes place via:

    a. email address: contact@mail.com

    b. by phone: +1 234 567 890,

The terms used in the Regulations mean:

1) Customer – a natural person who has full legal capacity, a natural person conducting business activity, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, who places an Order in the Online Store or uses other Services available in the Online Store;

2) Consumer – a Customer who is a consumer within the meaning of Article 22[1] of the Civil Code;

3) Entrepreneur - a Customer who is an entrepreneur within the meaning of Article 43[1] of the Civil Code;

4) Civil Code – Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);

5) Account – a part of the Online Store assigned to a given Customer, through which the Customer can perform specific actions within the Online Store;

6) Regulations – this document;

7) Working days – days from Monday to Friday, excluding public holidays;

8) Goods – a product presented in the Online Store, the description of which is available for each of the presented products;

9) Service – a service provided by the Seller to Customers electronically within the meaning of the provisions of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended);

10) Sales Agreement – ​​a sales agreement for Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;

11) Consumer Rights Act – Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, No. 827);

12) Act on the provision of services by electronic means – the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended);

13) Order – a declaration of will of the Customer, aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of Goods.

1) The use of the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:

    a. computer or mobile device with Internet access,

    b. access to e-mail,

    c. Internet Explorer version 11 or later, Firefox version 28.0 or later, Chrome version 32 or later, Opera version 12.17 or later, Safari version 1.1 or later,

    d. enabling Cookies and Javascript in your web browser.

2) Using the Online Store means any action by the Customer that leads to him/her becoming familiar with the content contained in the Store.

3) The Customer is obliged in particular to:

    a. not providing or transmitting content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties,

    b. use the Online Store in a way that does not disrupt its operation, in particular through the use of specific software or devices,

    c. not to take actions such as: sending or posting unsolicited commercial information (spam) within the Online Store,

    d. use the Online Store in a way that does not cause any inconvenience to other Customers and the Seller,

    e. use any content posted on the Online Store only for personal use,

    f. use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.

1) Before making a purchase, each Customer should read these Terms and Conditions. Placing and confirming an order constitutes acceptance and consent to the processing of the Buyer's personal data by BUILDPRO Sp. z o.o., for the purposes of fulfilling the order.

2) Orders can be placed by completing the order form, sending an e-mail to contact@mail.com , or by phone at +1 234 567 890

3) Orders can be placed 24 hours a day, 7 days a week, year-round, using the form and email address. Telephone orders are accepted Monday through Friday during store opening hours, 7:00 a.m. to 3:00 p.m.

4) The person placing the order is obliged to complete the "order form" fully and in accordance with the actual state of affairs.

5) To place an order, you must have access to the Internet, your own e-mail account and a telephone.

6) The Store reserves the right to verify Customer orders by telephone. Failure to contact and verify orders will result in the suspension of order fulfillment.

a. The cncmetal.shop store reserves the right, upon separate notification to the Customer, to refuse to process or cancel the order in the event of:

b. the Client undertakes unlawful activities. There are reasonable doubts as to the accuracy of the Client's personal, address, or contact details.

c. inability to verify the Customer's order.

d. gross violation by the Customer of the provisions of these Regulations.

7) The Customer may send a message to the Seller via the contact form. The service agreement for providing an interactive form enabling Customers to contact the Seller is concluded for a fixed term and terminates upon the Seller's response.

8) The Seller has the right to organize occasional competitions and promotions, the terms of which will be posted on the Store's website. Promotions in the Online Store cannot be combined unless the Terms and Conditions of a given promotion state otherwise.

1) Information about the Goods provided on the Store's website, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude a Contract, within the meaning of Article 71 of the Civil Code.

2) Narzedziomis.pl makes every effort to ensure that the product descriptions on the website are accurate. However, Narzedziomis.pl is not responsible for any incorrect technical data or product properties, or for any changes to them by the manufacturer.

3) All Goods available in the Online Store are brand new, free from physical and legal defects and have been legally introduced to the Polish market.

4) The condition for placing an Order is to have an active e-mail account.

5) When placing an Order using the Order form available on the Online Store website, the Order is submitted to the Seller by the Customer electronically and constitutes an offer to conclude a Sales Agreement for the Goods that are the subject of the Order. An offer submitted electronically is binding on the Customer if the Seller sends a confirmation of acceptance of the Order to the e-mail address provided by the Customer, which constitutes the Seller's declaration of acceptance of the Customer's offer, and upon its receipt by the Customer, a Sales Agreement is concluded.

6) Placing an Order in the Online Store via telephone or by sending an e-mail takes place when the Customer provides the following data

the name of the Goods from among the Goods available on the Store's website and their quantity,
delivery method and payment method from among the delivery and payment methods provided on the Store's website,
data needed to complete the Order, in particular: name and surname, place of residence and e-mail address.
7) Information on the total value of the Order is provided by the Seller each time orally after the entire Order has been completed or by informing the Customer via e-mail together with the information that the conclusion of the Sales Agreement by the Customer entails the obligation to pay for the ordered Goods, at which moment the Sales Agreement is concluded.

8) In the case of a Customer who is a Consumer, each time an Order is placed by telephone or e-mail, the Seller shall send the Customer a confirmation of the terms of the placed Order, which will include information on:

    a. description of the subject of the Order,
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    b. the unit and total price of the ordered products or services, including taxes, delivery costs and additional costs (if any),
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    c. method of contacting the Seller and his registration data,
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    d. selected payment method and date,
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    e. selected delivery method,
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    f. delivery time,
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    g. customer contact details,
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    h. Regulations,
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    i. the conclusion of the Agreement entails an obligation to pay,
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    j. information on the right to withdraw from the Agreement along with its template.
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9) The Agreement is concluded when the Customer, who is a Consumer, sends (in response to the confirmation of the terms of the Order sent by the Seller) an e-mail to the Seller's e-mail address, in which the Customer: accepts the content of the sent Order and consents to its execution and accepts the content of the Regulations and confirms that he has read the instructions on the possibility of withdrawal from the Agreement.

10) After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them to the Customer's e-mail address.

11) The Seller, in accordance with the Customer's wishes, shall deliver a receipt or VAT invoice covering the delivered Goods together with the Goods.

12) The sales contract is concluded in Polish, with the content consistent with the Regulations.

1) Delivery of Goods is limited to all European Union countries and is carried out to the address indicated by the Customer when placing the Order.

2) The Customer may choose the following forms of delivery of the ordered Goods:

    a. via a courier company
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    b. via parcel lockers
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    c. personal pickup

3) The Seller on the Store's website in the description of the Goods informs the Customer about the number of Business Days needed to complete the Order and its delivery, as well as the amount of fees for the delivery of the Goods.

4) Our preferred shipping method is "Cash on Delivery." Shipping costs for orders with a gross value of PLN 500 or more are borne by cncmetal.shop. For orders less than PLN 500 gross, the shipping costs are borne by the recipient (ordering party). This fee is added to the total value of the order, which is processed in one go.

5) Types and prices of shipments:

    a. Courier shipment (no cash on delivery) - shipping cost up to 29 kg is PLN 24.60 gross
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    b. Cash on delivery courier shipment - shipping cost up to 29 kg is PLN 29.52 gross
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    c. Shipments over 30 kg and bulky shipments - prices determined individually (accepted and confirmed by the Ordering Party before the order is processed).
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    d. Personal collection after prior arrangement – ​​PLN 0.
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    e. For other shipping options, please contact us by phone before purchasing.

6) The delivery and execution time of the Order is counted in Business Days.

7) The Seller, in accordance with the Customer's wishes, delivers a receipt or VAT invoice together with the Goods.

8) If different delivery periods are provided for the goods covered by the Order, the longest of the provided periods shall apply to the entire Order.

9) Order fulfillment time typically does not exceed 5 business days. Exceptions may be made for products that are currently unavailable or unusual (made to order). In such cases, the order fulfillment time may be extended by up to several days, and the Buyer will be notified immediately.

10) The Seller reserves the right to change the order fulfillment date in the event of a temporary lack of goods in stock.

11) The prices of the Goods are given in Polish zloty and include VAT, customs duties and other fees.

12) The customer can choose the following payment methods:

    a. cash on personal collection - payment at the Seller's personal collection point (in this case, the Order will be fulfilled immediately after the Seller sends the Customer confirmation of acceptance of the Order, and the Goods will be released at the Seller's personal collection point);
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    b. cash on delivery, payment to the supplier upon delivery (in this case, the execution of the Order and its shipment will be initiated after the Seller sends the Customer confirmation of acceptance of the Order and the Order is completed);
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    c. payment by bank transfer (in this case, the execution of the Order will be initiated after the Seller sends to the Customer a confirmation of receipt of the payment by the Customer, and the shipment will be made immediately after the Order is completed).
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13) The Seller will inform the Customer on the Store's website about the deadline by which they are required to pay for the Order. If payment is not made within the required deadline, the Seller, after an unsuccessful request to cease or desist, setting an appropriate deadline, may withdraw from the Agreement pursuant to Article 491 of the Civil Code.

1) A Customer who is a Consumer may withdraw from the Agreement without giving any reason by submitting an appropriate
​declaration within 14 days. To meet this deadline, it is sufficient to send the declaration before its expiry.

2) The Customer may use the template for the declaration of withdrawal from the Agreement, which constitutes an Annex to the Regulations.

3) The 14-day period is counted from the date on which the Goods were delivered or, in the case of a Service Agreement, from the date of its conclusion.

4) The right to withdraw from the Contract by the Consumer is excluded in the event of:

    a. provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has fulfilled the service, he will lose the right to withdraw from the Agreement;
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    b. A contract in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the deadline for withdrawal from the contract;
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    c. A contract in which the subject of the provision is a non-prefabricated Good, manufactured according to the Consumer’s specifications or intended to meet his individual needs;
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    d. A contract in which the subject of the provision is a Good delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;
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    e. A contract in which the subject of the provision are Products which, due to their nature, are inseparably linked after delivery
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5) In the event of withdrawal from a Distance Agreement, the Agreement is deemed null and void. Whatever the parties have provided must be returned unchanged, unless the change was necessary to establish the nature, characteristics, and functionality of the Goods. The return should be made immediately, no later than 14 days. Purchased Goods should be returned to the Seller's address.

6) The Seller will immediately, but no later than 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, refund all payments made by the Consumer, including the costs of delivery. The Seller will refund the payment using the same payment method used by the Consumer, unless the Consumer consents to a different payment method, provided that such a method will not incur any costs for the Consumer. The Seller may withhold reimbursement until the goods are received back or the Consumer provides proof of sending the goods back, whichever occurs first.

7) If the Consumer has chosen a method of delivery of the Goods other than the usual method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him.

8) The Customer shall bear only the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.

1) The Seller undertakes to deliver the Goods without defects.

2) The Seller is liable to the Customer who is a Consumer under the warranty for defects in accordance with the principles set out in Articles 556–576 of the Civil Code. For Customers who are Entrepreneurs, the warranty is excluded.

3) Complaints arising from the infringement of the Customer’s rights guaranteed by law or under these Regulations should be sent to the following address: Online store “ cncmetal.shop ” BUILDPRO Sp. z o.o., 1 Broadway, New York, NY, USA, NIP: 1234567890, REGON: 123456789 or using the contact form.

4) In order for the complaint to be considered, the Customer should send or deliver the Goods subject to the complaint, if possible, attaching proof of purchase.

5) The Seller undertakes to consider each complaint within 14 days.

6) If there are any deficiencies in the complaint, the Seller will request the Customer to supplement it to the extent necessary immediately, but no later than within 7 days from the date of receipt of the request by the Customer

1) The Customer may submit complaints to the Seller regarding the operation of the Store and the use of the Services. Complaints can be submitted in writing to the following address: Online store “ cncmetal.shop ” BUILDPRO Sp. z o.o., 1 Broadway, New York, NY, USA, NIP: 1234567890, REGON: 123456789, or via the contact form. In the complaint, the Customer should provide their name, mailing address, type and description of the problem.

2) The Seller undertakes to review each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be reviewed. If there are any deficiencies in the complaint, the Seller will request the Customer to supplement it as necessary within 7 days from the date the Customer receives the request.

1) Goods may have a manufacturer's or importer's warranty.

2) In the case of Goods covered by a warranty, information regarding the existence and content of the warranty and the period for which it was granted is each time presented in the description of the Goods on the Store's website.

1) The Customer who is a Consumer has the following options for using out-of-court complaint and claim settlement methods:

    a. is entitled to apply to the permanent consumer arbitration court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded Sales Agreement;
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    b. is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Customer and the Seller;
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    c. may obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). Advice is provided by the Consumer Federation on the toll-free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the e-mail address: porad@dlakonsumentow.pl;
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    d. submit your complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

The Seller collects and processes the personal data provided by Customers in accordance with applicable law and in accordance with the Privacy Policy, which constitutes an Annex to the Regulations.